Update - We are still in the process of validating every report, but as of 8:30 pm ET on Friday, April 3, reporting data is up-to-date and is being refreshed on an hourly cadence. The "last updated at" timing in the Tern application's reporting screens will accurately represent the timing of the last reporting data sync.
We will continue to monitor reports throughout the weekend.
Apr 03, 2026 - 20:44 EDT
We will continue to monitor reports throughout the weekend.
Apr 03, 2026 - 20:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 03, 2026 - 19:57 EDT
Apr 03, 2026 - 19:57 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 03, 2026 - 11:25 EDT
Apr 03, 2026 - 11:25 EDT
Investigating - Tern is aware of an issue where bookings, sales, or commission data may not be showing up in your reports or your Tern dashboard display due to a recent data sync failure. We have been actively working on a fix and expect the issue to be repaired soon. No data in the Tern platform has been deleted or lost, and everything is visible in the rest of the app. This is a display issue on the dashboard and reports only.
Apr 03, 2026 - 09:41 EDT
Apr 03, 2026 - 09:41 EDT
API
Operational
Application
Operational
Heroku
Operational
Cloudflare Network
Operational
Intercom Intercom APIs
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Intercom Mobile Push
Operational
Intercom Intercom Web Application
Operational
Intercom Intercom Webhooks
Operational
Google Cloud Platform Google BigQuery
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.